PRIVACY POLICY

Luxury Curtains London Ltd

Last updated: 6 December 2025

 

1. Who We Are

Luxury Curtains London Ltd (“we”, “us”, “our”) is a UK-registered company specialising in bespoke curtains, blinds, interior furnishings, and related design and installation services.

Company number: 15866678
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact email: info@luxury-curtains.com
Telephone: +44 (0)20 4568 8127

We are the data controller for the purposes of the UK GDPR and the Data Protection Act 2018.

 

2. Personal Data We Collect

We collect and process the following categories of personal data:

2.1 Information You Provide Directly

  • Name

  • Contact details (telephone, email, address)

  • Project details (measurements, drawings, specifications)

  • Photos or videos you send for quotation or consultation

  • Payment information (processed via secure third-party providers; we do not store card details)

2.2 Information Collected Automatically

  • IP address

  • Device information

  • Browser type and version

  • Pages visited

  • Time spent on pages

  • Cookies and tracking pixels (Google Analytics, Meta/WhatsApp tracking where applicable)

2.3 Messaging Platforms

If you contact us via WhatsApp, WeChat, Instagram, Messenger, or similar services, we receive the information you provide through those channels.

 

3. How We Use Your Personal Data

We process your data for the following purposes:

  • Providing quotations and responding to enquiries

  • Booking surveys, installations, and deliveries

  • Supplying products and services

  • Managing projects and after-care

  • Processing payments and issuing invoices

  • Improving our websites, services, and user experience

  • Internal training and quality assurance

  • Marketing (where you have consented or where permitted by law)

  • Compliance with legal obligations

We do not sell or rent your personal data.

 

4. Legal Bases for Processing

We rely on the following lawful bases under the UK GDPR:

  • Contract: processing necessary to provide goods and services you request.

  • Legitimate interests: business administration, fraud prevention, service improvement, and internal analytics.

  • Consent: when you opt-in to marketing or tracking cookies.

  • Legal obligation: tax, accounting, and regulatory requirements.

 

5. Sharing Your Information

We may share your data with:

  • Surveyors, installers, fitters, and delivery partners

  • Fabric suppliers, manufacturers, and fulfilment partners

  • IT providers, hosting services, and cloud platforms

  • Professional advisers (legal, tax, accounting)

  • Payment processors (Stripe, PayPal, banking services)

  • Analytics and advertising platforms (Google, Meta) where consent applies

We require all third parties to respect the confidentiality and security of your data.

We do not permit third-party use of your data for their own marketing.

 

6. International Transfers

Some service providers (e.g., cloud hosting or analytics tools) may process data outside the UK.

Where this occurs, we ensure safeguards such as:

  • UK International Data Transfer Agreements (IDTA)

  • UK Addendum to EU Standard Contractual Clauses

  • Adequacy regulations recognised by the UK Government

 

7. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected:

  • Project / order information: 7 years (tax and accounting requirements)

  • Enquiries: up to 24 months

  • Marketing data: until you opt out

  • CCTV (if applicable in our premises/showroom): 30–90 days

After retention periods expire, data is securely deleted.

 

8. Your Rights Under UK GDPR

You have the following rights:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion of your data (“right to be forgotten”)

  • Restriction of processing

  • Data portability

  • Objection to processing based on legitimate interests

  • Withdrawal of consent

  • Complaint to the Information Commissioner’s Office (ICO)

To exercise your rights, contact:

privacy@luxury-curtains.com

9. Cookies

We use cookies and tracking technologies to:

  • Analyse website traffic

  • Improve user experience

  • Support advertising and re-targeting (Google/Meta)

  • Enable WhatsApp/Chat integrations

You can manage or disable cookies at any time via your browser settings or our cookie consent banner.

A full Cookies Policy can be provided separately.

 

10. Security

We implement reasonable technical and organisational measures to protect your information, including:

  • Encrypted data transmission (SSL)

  • Access controls and authentication

  • Secure cloud infrastructure

  • Staff confidentiality obligations

  • Regular system updates and monitoring

No internet transmission is entirely secure; we cannot guarantee absolute security.

 

11. Third-Party Links

Our websites may contain links to third-party websites.
We are not responsible for their privacy practices.
We encourage you to review their Privacy Policies.

12. Changes to This Policy

We may update this Privacy Policy periodically.
Any material changes will be published on this page with an updated date.

13. Contact Us

For questions or data requests:

Email: privacy@luxury-curtains.com
Postal: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Phone: +44 (0)20 4568 8127